CANCELLATIONS & REFUND POLICY

FLOAT CANCELLATION

If you need to cancel or reschedule, please call our team.
Please be advised that we require 24-hour notice to avoid a cancellation/rescheduling flat fee of $30. 

NO SHOW (or no call / nor visit prior to arrival time) will result in a $50 fee, or redemption of a member benefit, gift card, or other promotional offer that may have been used for the scheduled appointment. If multiple bookings are held under the same credit card, all canceled or no show appointments will be charged to that card. 

 

SALT CAVE CANCELLATION

If you need to cancel or reschedule, please call our team. In order to avoid a $15 cancellation fee, we ask that you contact us 6 hours prior to your appointment. 

If you have a party of 5 or more, 24 hours is required to avoid a cancellation fee of $15/person. 

 

RED LIGHT THERAPY CANCELLATION

If you need to cancel or reschedule, please call our team. In order to avoid a $15 cancellation fee, we ask that you contact us 3 hours prior to your appointment.

 

 

MEDITATION SESSION CANCELLATION

If you need to cancel or reschedule, please call our team. In order to avoid a $10 cancellation fee, we ask that you contact us 3 hours prior to your appointment.

REFUND POLICY:

There are no refunds on past floats, memberships, packages, or gift cards. There are no refunds on packages or memberships. Membership floats remain active for the duration of the membership.

© 2020 the zen dens, llc.