CANCELLATIONS & REFUND POLICY

CANCELLATION POLICY

If you need to cancel or reschedule, please call our team.
Please be advised that we require 24-hour notice to avoid a cancellation/rescheduling flat fee of half the cost of your service(s). 

NO SHOW (or no call / nor visit prior to arrival time) will result in a fee of 100% of your service(s), or redemption of a member benefit, gift card, or other promotional offer that may have been used for the scheduled appointment. If multiple bookings are held under the same credit card, all canceled or no show appointments will be charged to that card. 

REFUND POLICY:

There are no refunds on past floats, memberships, packages, or gift cards. There are no refunds on packages or memberships. Membership floats remain active for the duration of the membership.